Terms of Sale

These Terms of Sale (these “Terms of Sale”) govern your purchase of product(s) on this website, including through the mobile version hereof (collectively, this “Site”). This Site and its related services and applications (collectively, this “Service”) is being offered by a subsidiary of Conopco and T2 US LLC, Inc. d/b/a Unilever ("Maille" or "we"), which is a member of the Unilever group of companies. For more information on the Unilever companies and their product brands, click  here . Maille may, in its sole discretion and at any time, modify, suspend or discontinue these Terms of Sale and/or this Site or specific portions of it.

Your purchase of one or more products on this Site constitutes your agreement with Maille to be bound by, and to act in accordance with, these Terms of Sale.

Orders for in-stock merchandise are generally processed and shipped within two (2) business days. If you select a priority shipping method during the checkout process, your order will be prioritized.

If merchandise is not currently in-stock, this will be flagged on the Site and you will have the option to receive an email notification when the product is back in stock. In the unlikely event that an item you order is out of stock, our Customer Care team will contact you and you will have the option to either place an updated order (without the out of stock item) or cancel the entire order. In either case you can request to be notified by email when the product is back in stock.

Orders will only be shipped and delivered to addresses located within the United States and U.S. territories. An order may only be shipped to one delivery address.

The merchandise you order may arrive in more than one box, but you will not incur any additional shipping charges under such circumstances. The total charges for all shipments, including the shipping charges, will equal the total for the entire order stated during the checkout process.

Your shipment will arrive via FedEx. We offer the following delivery methods:

•  Standard Delivery – You may select standard delivery for all destinations. Items being delivered within the 48 contiguous United States will arrive within 7 business days for most items that are in-stock. Items being delivered to Alaska and Hawaii may take up to 10 business days to be delivered. Please note that your package will not be delivered on a national holiday, and that national holidays may impact delivery times.

The map below provides approximate standard delivery times after orders are picked up from our distribution center in New Jersey, based on the destination:

•  Express Delivery – You may select express delivery for most destinations, except Alaska and Hawaii. If you place your order by 12 pm ET Monday through Thursday, your order will arrive within 2 to 3 business days. If you place your order after 12 pm ET Thursday through Sunday, your order will be shipped on Monday and will arrive 2 to 3 business days after the date of shipment. Please note that your package will not be delivered on a national holiday, and that national holidays may impact delivery times.

•  Overnight Delivery – You may select overnight delivery for most destinations, except Alaska and Hawaii. If you place your order by 12 pm ET Monday through Thursday, your order will arrive the following day. If you place your order after 12 pm ET Thursday through Sunday, your order will be shipped on Monday and will arrive the day following shipping. Please note that your package will not be delivered on a national holiday, and that national holidays may impact delivery times.

e. Risk of Loss; General Prohibitions

Once you submit an order on the Site, we can’t guarantee changes or cancellations, because of the speed and efficiency of our order processing and fulfilment. If you would like to make changes to, or cancel, your order, please (i) call Customer Care at 1-800-673-2293 between 8:30 am – 9:00 pm ET Monday through Friday, (ii) email Customer Care at comments.maille@unilever.com, or (iii) send a secure message to Customer Care, and we will do our best to accommodate your request. Any cancelled order will be promptly refunded.

b. Returns

You may return your unopened online purchase for a full refund of the merchandise value within fourteen (14) days after the date of purchase. After fourteen (14) days, you may return your unopened online purchase for a merchandise credit, so long as such items are returned within thirty (30) days after the date of purchase. Your credit will only be valid for use on this Site.

To initiate your return by mail, please (i) contact Customer Care at 1-800-673-2293 between 8:30 am – 9:00 pm ET Monday through Friday, (ii) email Customer Care at comments.maille@unilever.com, or (iii) send a secure message to Customer Care, and they will provide you with return instructions.

Unfortunately, items purchased on this Site cannot be returned to a Maille retail location, and items purchased at a Maille retail location can only be returned to the respective boutique where you made your purchase.

If you are returning an online purchase given as a gift, you will receive a credit for the merchandise value at the time of purchase, to be redeemed exclusively on this Site.

Please note that: (i) an original receipt or a gift receipt is required to process all returns; (ii) we reserve the right to deny a refund or credit if the returned merchandise does not comply with these Terms of Sale; (iii) shipping and handling charges for returned items are non-refundable (unless we made an error with your order); and (iv) it may take us up to two (2) weeks to process your return after our receipt.

Any unopened item(s) purchased on this Site, or received as a gift ordered through this Site, may be exchanged within thirty (30) days after the date of purchase.

In order to complete the exchange, please (i) call Customer Care at 1-800-673-2293 between 8:30 am – 9:00 pm ET Monday through Friday, (ii) email Customer Care at comments.maille@unilever.com, or (iii) send a secure message to Customer Care, and they will provide you with instructions to return the merchandise by mail for a refund or credit and place a new order for substitute item(s).

Unfortunately, items purchased on this Site cannot be exchanged at a Maille retail location, and items purchased at a Maille retail location can only be exchanged at the respective boutique where you made your purchase.

Please note that neither mustard on tap, nor items that have been opened, can be exchanged or returned.

In the event that we processed your order incorrectly, or that you received a defective or damaged item, please (i) call Customer Care at 1-800-673-2293 between 8:30 am – 11:00 pm ET Monday through Friday, or 11:00 am – 7:00 pm ET Saturday and Sunday, (ii) send a secure message to Customer Care, and we will provide a full refund and/or replace the item. On some occasions, we will require defective or damaged items to be returned.

All prices shown on the Site are in U.S. Dollars and are exclusive of applicable sales tax. Sales tax will be applied to all orders shipped to New York, Massachusetts, California, Illinois and New Jersey, and is calculated based on the the shipping address on your order. No sales tax is applied to shipments to any other states.

We reserve the right to change prices at any time without notice to you, provided that any changes made after your order is submitted will not apply retroactively.

Payment can be made by any major credit or debit card or via your PayPal account. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable to you for any delay or non-delivery of your order.

We allow you to use discount codes on the Site strictly in accordance with the terms and conditions upon which they were issued. We reserve the right to reject or cancel any order that does not comply with such terms and conditions. In the event of any inconsistency between the discount code terms and conditions and these Terms of Sale, the discount code terms and conditions shall prevail.

Some of our mustards are made using white wine, rather than vinegar, and so contain a small amount of alcohol. The total alcohol content of these mustards is between 0.5% and 4.5%. Some States have regulations that prevent us from selling these items to customers located in those States.

If you are located in, and request us to deliver to the State of New Hampshire, we will not ship certain items containing more than 0.5% alcohol by volume unless both you and the recipient are 21 or older. In order to verify your age, we will ask for your birthdate during the checkout process. You will also be asked for confirmation (by affirmatively checking a box) that you will not sell, or make available for sale, any item containing more than 0.5% alcohol by volume to anyone under the age of 21.

We will not ship products containing 0.5% or more alcohol by volume to the following states: Arizona, Delaware, Maine, Oregon, Tennessee, Virginia or Washington. Any order placed attempting to deliver any such items to one of the foregoing states will be automatically cancelled and you will be notified by email about the cancellation.

While the terms and conditions for each promotion will vary, most of our offers last for a limited time, and have associated promotional codes that can only be used once per customer, and cannot be combined with other offers. Promotional shipping offers will apply to orders that meet the particular promotional guidelines, such as the applicable merchandise total (before tax and shipping/handling charges are applied) and the requirement that the order be shipped to a single address. Generally, shipping promotions will only apply to standard shipping, unless otherwise noted.

- Offer available through 28th June 2018

- Save 20% off all full priced items with code HELLOSUMMER20

- Discount does not apply to subscription products or products from our sale collection.

- Offer available through 16th July 2017
 - Spend $99 get $20 OFF your order on selected products
 - Spend $59 get $10 OFF you order on selected products
 - Offer can only be applied on selected products:
 All products are eligible with exception stated below:

CODE BUNDLE NAME
GB100139US Summer Appetizers Selection
GB100140US Cornichons Classics Selection
GB100142US Gourmet Essentials bundle
GB100143US Spread the word bundle
GB100144US Luxurious vinaigrette collection
GB100145US Le Creuset Mini cocotte and Maille dinner Selection
GB100146US Le Creuset Mini cocotte and Maille gourmet truffle Selection

-Offer only applicable on maille.com applied automatically at checkout.

 

 

no purchase necessary to enter or win. Sponsored by MAILLE. MAILLE is a brand belonging to the Unilever group.

To enter: Complete your MAILLE Chic BBQ Giveaway entry at http://www.maille.com/en_US/news/events/bbq_chic_contest.html?fdid=maille-news-events from June 6th 2017 to July 31st. Only (1) one entry per person/e-mail address permitted. All entrants must have a valid email address. In case of dispute as to identity of entrant, entry will be deemed to have been made by the registered user of the email account and, if a prize is won, it will be awarded to the registered user, if eligible. Only entrants complete the entry form accurately with all required information will be eligible to win. MAILLE reserves the right at its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of the MAILLE Chic BBQ GIVEAWAY or to be acting in violation of these Official Rules.

Eligibility: MAILLE Chic BBQ GIVEAWAY is open to legal residents of the continental United States and the District of Columbia (excluding Puerto Rico), 18 years of age or older, with internet access as of the Start Date, except employees of MAILLE, cooperating prize suppliers, if any, and their affiliates, subsidiaries, advertising, promotion, interactive and similar agencies, and the immediate families and household members of each.

Prize: One Grand Prize consisting of one Le Creuset Signature Oval Baker, one Le Creuset Deviled Egg Platter, one Le Creuset Rectangular Dish with Platter Lid, one Le Creuset Signature Square Skillet Grille, one jar of Maille Dijon Originale mustard 7.5oz, one jar of Maille Old Style mustard 7.3oz, and one jar of Maille Classique Cornichon 12.8oz. Approximate Retail Value: $424. One winner will be selected at random. MAILLE makes no warranty with respect to any prize. MAILLE will report value of prize as required by law. MAILLE reserves the right to substitute prize of equal or greater value. The prize is non-transferable and/or redeemable for cash, goods, or services and cannot be combined with any other special offer or promotion.

Winner Selection: a winning entry will be randomly selected by Maille. Release of Liability: By entering the MAILLE Chic BBQ GIVEAWAY, entrants accept and agree to these rules and the decision of MAILLE, which shall be final. Winners will be required to sign an agreement of Eligibility and Liability, Indemnity and Publicity Release, which must be returned within 14 days of notification or prize will be forfeited in its entirety and an alternate winner will be selected. MAILLE may use Winners’ first names, likenesses and/or biographical information for promotional purposes (including posting first name and last initial on Maille.com and on MAILLE social media platforms) for no additional compensation, except where prohibited. Return of any prize or notification as undeliverable will result in disqualification and an alternate winner may be selected. Entries and entry information become the property of MAILLE, and none will be returned. Entrants agree that MAILLE, its affiliated companies, representatives, agents, or employees are not responsible for and shall be indemnified by the prize winners against, any claims, injuries, losses, or damages of any kind resulting from participation in this MAILLE Chic BBQ GIVEAWAY and/or acceptance, use, misuse, possession, or loss of the prize.

General: MAILLE assumes no responsibility for computer system, phone line, hardware, software, or program malfunctions or other errors/failures of any kind, delayed computer transmissions, network connections, or damage to participants’ computers arising out of participation in this sweepstakes. MAILLE reserves the right in its sole discretion to cancel or suspend this MAILLE Chic BBQ GIVEAWAY should a virus, bug, or other causes beyond Sponsor’s control corrupt the administration, security, or proper play of the MAILLE Chic BBQ GIVEAWAY. MAILLE is not responsible for incorrect or inaccurate entry information whether caused by Internet users or by any of the equipment or programming associated with or utilized in the MAILLE Chic BBQ GIVEAWAY or by any technical or human errors that may occur in the processing of the entries in the MAILLE Chic BBQ GIVEAWAY Void where prohibited, taxed, or restricted.

Except for any liability that cannot be excluded by law, MAILLE (including its officers, promoters, employees and agents) excludes all liability (including negligence), for any personal injury or death, or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorized access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or Entrant; (f) the acceptance or use of a prize; and (g) any act or omission of the Promoter or its associated agencies.

This offer may not be published elsewhere without the written permission of MAILLE.

no purchase necessary to enter or win. Sponsored by MAILLE. MAILLE is a brand belonging to the Unilever group.

To enter: Complete your maille bbq recipe book Giveaway entry at contest page from July 20th 2017 to August 6th. Only (1) one entry per person/e-mail address permitted. All entrants must have a valid email address. In case of dispute as to identity of entrant, entry will be deemed to have been made by the registered user of the email account and, if a prize is won, it will be awarded to the registered user, if eligible. Only entrants complete the entry form accurately with all required information will be eligible to win. MAILLE reserves the right at its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of the maille bbq recipe book Giveaway or to be acting in violation of these Official Rules.

Eligibility: maille bbq recipe book Giveaway is open to legal residents of the continental United States and the District of Columbia (excluding Puerto Rico), 18 years of age or older, with internet access as of the Start Date, except employees of MAILLE, cooperating prize suppliers, if any, and their affiliates, subsidiaries, advertising, promotion, interactive and similar agencies, and the immediate families and household members of each.

Prize: 5 Brazilian Barbecue & Beyond RECIPE books . One winner will be selected at random. MAILLE makes no warranty with respect to any prize. MAILLE will report value of prize as required by law. MAILLE reserves the right to substitute prize of equal or greater value. The prize is non-transferable and/or redeemable for cash, goods, or services and cannot be combined with any other special offer or promotion.

Winner Selection: 5 winning entries will be randomly selected by Maille. Release of Liability: By entering the maille bbq recipe book Giveaway, entrants accept and agree to these rules and the decision of MAILLE, which shall be final. Winners will be required to sign an agreement of Eligibility and Liability, Indemnity and Publicity Release, which must be returned within 14 days of notification or prize will be forfeited in its entirety and an alternate winner will be selected. MAILLE may use Winners’ first names, likenesses and/or biographical information for promotional purposes (including posting first name and last initial on Maille.com and on MAILLE social media platforms) for no additional compensation, except where prohibited. Return of any prize or notification as undeliverable will result in disqualification and an alternate winner may be selected. Entries and entry information become the property of MAILLE, and none will be returned. Entrants agree that MAILLE, its affiliated companies, representatives, agents, or employees are not responsible for and shall be indemnified by the prize winners against, any claims, injuries, losses, or damages of any kind resulting from participation in this maille bbq recipe book Giveaway and/or acceptance, use, misuse, possession, or loss of the prize.

General: MAILLE assumes no responsibility for computer system, phone line, hardware, software, or program malfunctions or other errors/failures of any kind, delayed computer transmissions, network connections, or damage to participants’ computers arising out of participation in this sweepstakes. MAILLE reserves the right in its sole discretion to cancel or suspend this MAILLE Chic BBQ GIVEAWAY should a virus, bug, or other causes beyond Sponsor’s control corrupt the administration, security, or proper play of the maille bbq recipe book Giveaway. MAILLE is not responsible for incorrect or inaccurate entry information whether caused by Internet users or by any of the equipment or programming associated with or utilized in the maille bbq recipe book Giveaway or by any technical or human errors that may occur in the processing of the entries in the maille bbq recipe book Giveaway Void where prohibited, taxed, or restricted.

Except for any liability that cannot be excluded by law, MAILLE (including its officers, promoters, employees and agents) excludes all liability (including negligence), for any personal injury or death, or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorized access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or Entrant; (f) the acceptance or use of a prize; and (g) any act or omission of the Promoter or its associated agencies.

This offer may not be published elsewhere without the written permission of MAILLE.